Privacy Policy

Pacific Greens (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you visit our website or place an order, how we use it, and the choices you have. By using this site you agree to the practices described here.

Last updated September 2026

Information we collect

• Account & contact details: name, email address, phone number and shipping address you provide when you register or check out.
• Order information: the products you buy, order value, and order history.
• Payment information: what we hold depends on how you pay. For an Interac e-Transfer we keep the email address and name used to send it. For a cryptocurrency payment we keep the payment reference. Credit card payments are completed on the secure page of our payment provider, so card numbers are never entered on this site and we do not collect or store them.
• Age confirmation: confirmation that you are 19 years of age or older.
• Usage data: basic technical information such as IP address, browser type and pages viewed, collected through cookies and similar technologies to keep the site working and secure.

How we use your information

We use your information to process and ship orders, provide customer support, operate our rewards program, prevent fraud and abuse, comply with our legal obligations, and, only where you have opted in, send you news and offers.

How we share information

We do not sell your personal information. We share it only with service providers who help us operate, for example, payment processors to take your payment, shipping carriers to deliver your order, email and hosting providers, and analytics tools, and only as needed to do their job. We may also disclose information where required by law or to protect our rights and the safety of others.

Cookies

We use cookies to remember your cart, keep you signed in, and understand how the site is used. You can control or disable cookies in your browser settings, though some features may not work as well without them.

How we measure visits. We keep a simple count of how people use the site: which pages are read, how often something goes into a cart, and how many visits lead to an order. No cookie is used for this, and we do not store your IP address, your name or your account details with it. Each record notes only your device type, the website that linked you here and your approximate province. When checkout turns an order away, we also note which check stopped it, but never anything you typed. We delete these records after 13 months.

Data retention

We keep personal information only as long as needed for the purposes described here, including meeting legal, accounting and reporting requirements.

Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may withdraw consent to marketing at any time. To make a request, contact us using the details below.

Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data.

Age requirement

This site and our products are intended only for adults 19 years of age or older. We do not knowingly collect information from anyone under 19.

Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the most recent version.

Contact

Questions about your privacy? Email [email protected].