Shipping
Shipping Policy
We ship across Canada with Express Shipping and full tracking. Here’s exactly what to expect.
Last updated September 2026
Processing & dispatch
Orders currently ship within 1 to 2 business days (Mon to Fri, not weekends or holidays). Every order is fully tracked.
Delivery time
Most of our parcels reach the door about 2 business days after dispatch, and 19 out of 20 are there within 4 business days. We worked that out from the last 409 deliveries we tracked, and it refreshes weekly. Allow a few extra days for northern and remote addresses. Either way, it’s on its way with tracking the whole journey.Signature on Delivery
If you live in an apartment, a high-traffic building, or an area where porch theft is a concern, we strongly recommend requesting Signature on Delivery. Just tick the Signature on Delivery box at checkout, and it is free of charge. This means the package is handed to a person rather than left unattended. Orders shipped without signature confirmation are sent at the customer’s risk.
Shipping cost & free shipping
Shipping is a simple flat rate based on your province: $20 to the western provinces, British Columbia, Alberta, Saskatchewan and Manitoba, and $30 to the rest of Canada. We ship from the West Coast, so western orders travel the shortest distance. Orders of $149 or more (after coupons, before the 5% GST) ship free whichever province you’re in.
Tracking
You’ll receive a tracking number by email once your order ships, so you can follow it the whole way.
Discreet packaging
Every order ships in plain, sealed, smell-proof packaging. There’s nothing on the outside to indicate what’s inside.
Your shipping address, please double-check it
It is your responsibility to enter a complete and correct shipping address at checkout. Please double-check every detail before you pay: name, street, unit/buzzer number, city, province and postal code. If an order is delayed, returned, lost or undelivered because the address was wrong, incomplete or missing information, Pacific Greens is not liable or responsible and we are not able to refund or re-ship the order at our cost. We also can’t redirect or recall a package once it has shipped, so please make sure everything is correct before you pay.
Delays, lost & stolen packages
If your tracking stalls or a package doesn’t arrive when expected, contact us within 30 days of the date it shipped and we’ll help track it down and make it right. Once an order is marked as delivered by the carrier, it is considered received, and we are not responsible for packages that are lost or stolen after delivery.
Reporting an issue with your order
Please inspect your order once it arrives. Report any damaged, incorrect or missing items within 72 hours of delivery, with photos, so we can put it right. If a package is marked delivered but you haven’t received it, contact us within 7 days of the delivery date so we can open an investigation with the carrier. Issues reported outside these windows may not be eligible for store credit.
Age & delivery
You must be 19+ to order. Signature on Delivery is optional and free, and you add it yourself at checkout.
Contact
Questions about a shipment? Email [email protected].